At The Nuts Food Factory, we strive to provide high-quality products. However, if you are not completely satisfied with your purchase, we offer the following refund and return policy:

1. Eligibility for Returns

   • Returns are accepted within 7 days from the date of delivery for products that are damaged, defective, or incorrect.
   • Products should be unopened and in their original packaging.

2. Return Process

   • To initiate a return, please contact our customer service at [Your Contact Information] with your order details and the reason for the return.
   • Once the return request is verified, you will be provided with a return shipping label and instructions.

3. Refund Process

   • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to the original method of payment within 7-10 business days.

4. Non-Returnable Items

   • Due to hygiene and safety concerns, opened food products such as almonds, cashews, and kishmish cannot be returned or refunded.

5. Shipping Charges

   • Shipping charges for returns are the responsibility of the customer unless the return is due to a fault on our part (damaged or incorrect items).

6. Exchanges

   • We do not offer direct exchanges, but you may return the item and place a new order.

7. Customer Support

   • For any questions or issues related to returns or refunds, feel free to contact us at [Your Contact Information].